Our Policies

General Conditions

TEACHING AND MANAGEMENT BENEFIT

The enrollment to framed services of SWISSRAFT-ACTIVITY implies the pure and simple acceptance of these general conditions by the subscriber, who undertakes to inform each participant of all the terms and conditions. We are insured in civil liability by Baloise Insurance according to the legal basis.

ART. 1 – SPEAKERS

SWISSRAFT-ACTIVITY offers for its account, the account of authorized companies and the account of independent instructors, the supervision and the teaching of sports disciplines said to risk and of full nature: climbing, speleology, via ferrata and via corda, canyoning, rafting , whitewater swimming, kayak and inflatable kayak and canoe-raft. All activities offered are supervised and provided by qualified guides in their respective disciplines and meeting their legal obligations.

ART. 2 – REGISTRATION AND RESERVATION

All our activities are on reservation. For this, you have several solutions: by completing the online application form or by contacting SWISSRAFT-ACTIVITY directly via email via the online contact form, by phone at +41 79 385 89 47 or by booking online.

The balance of the reservation will be paid directly to SWISSRAFT-ACTIVITY at the beginning of the activity.

ART. 3 – PRICE

SWISSRAFT-ACTIVITY’s rates are presented on the website and on the catalog of activities available at the reception.

The prices include: the organization, the provision of supervision by a qualified guide and the loan of technical equipment and safety necessary for the practice of the chosen activity (wetsuit and neoprene jacket, neoprene booties, helmet, harness , lifejacket, etc.).

The possibility of renting equipment is possible on special request by mail or telephone.

In any case, we invite you to refer to the product data sheet, available on our website or on request.

Activity prices do not include: transportation to the venue or personal expenses.

For day trips, meals (picnic, water, snack) are the responsibility of the customer, unless otherwise stated.

ART. 4 – PAYMENT METHOD

For coaching services, payment must be made directly to the instructor who ensures the session for the attention of SWISSRAFT-ACTIVITY. In the case of subcontracting with a company or independent payment or remaining payment will be made directly on site to the provider who carries out the activity.

Means of payment accepted: Bank transfer, credit card (secure payment by internet or on site with TPE) or cash.

ART. 5 – CONDITIONS OF PARTICIPATION

Our activities are open to everyone; however, depending on the activities and routes, certain conditions must be taken into account (age limit, swimming ability, technical level, physical condition, etc.).

SWISSRAFT-ACTIVITY does not have the means to check the level of sporting practice of its customers.

It is therefore up to each participant to have assessed his fitness according to the course choices he wishes to achieve. For these conditions, please refer to the technical information of the courses (available on our website www.swissraft-activity.ch).

In addition, it is necessary to read, sign for acceptance of the conditions of participation and submit the participation form before the start of the activity.

For canyons and whitewater activities, it is imperative to know how to swim 25m and immerse yourself.

You must not be subject to a medical contraindication to the practice of the chosen activity.

IMPORTANT: You are not subject to a medical contraindication but you are dependent on medical care or special medical treatments (asthma, diabetes, etc.) or your state of health requires special attention (fragile articulation, problem back, wearing glasses mandatory, etc.), you must inform the monitor before the departure of the activity and provide the appropriate emergency medicine, according to medical recommendations.

ART. 6 – INSURANCE AND LIABILITY

Each instructor / professional is insured in Professional Civil Liability for activities within SWISSRAFT- ACTIVITY or for its own activities (subcontracting) as well as for the costs incurred by a possible rescue operation.

We strongly advise each participant to be covered by a civil liability insurance and / or an individual accident with the insurance of his choice for the practice of water sports and / or mountain. Indeed we can not replace the individual civil liability of each participant.

SWISSRAFT-ACTIVITY is insured in civil liability for all the activities it offers and its liability can not be incurred for activities booked or carried out with other providers.

In the event of a personal injury, the responsibility of SWISSRAFT-ACTIVITY and the intervening monitor is released as soon as it is taken into account.

Cancellation Policy

For security reasons, any activity may be cancelled. In this case your payment will be refunded or offset with a voucher of the same value.

In the case of cancellation by the client:

  • 5+ days before the date of your reservation: You receive a full refund
  • 2 to 4 days before the reservation: 50% of the total will be charged
  • 1 Day before: 75% of the total will be charged
  • The same day: The total amount of the booking will be forfeited